Returns & Shipping Information
RETURNS
Items purchased during a sale/promotional period, or from the sale section, are not eligible for return, unless in the event the item is deemed faulty. Further information on returns eligibility can be found below.
Items purchased at full price are eligible for return up to 30 days from date of parcel delivery. To process your return, click here. All returns are sent back to Alf the Label in Fremantle, Western Australia. Please note that we do not cover the cost of postage for change of mind returns. The customer is responsible for the shipping cost associated with their change of mind return.
For international returns, we ask that you return your item(s) using a trackable shipping method or courier, and pack your items appropriately in a postage box to protect the contents and ensure items are received by Alf the Label in their original condition. Failure to do so may result in damage to the contents and your return unable to be accepted by Alf the Label.
Alf the Label is not liable for any lost or damaged packages.
CLICK HERE TO PROCESS A RETURN
WARRANTY
We take great pride in the quality and craftsmanship of our range. Our shipments are reviewed by a quality assurance team prior to shipping.
In the event the item you received has a manufacturing fault, please contact us as soon as possible, within a 12 month period to bring this to our attention.
Please note: A manufacturing fault is classified as a product that is unable to be used in its intended manner and refers specifically to failure of hardware or workmanship. Please see our care page for tips on how to ensure the longevity of your material, and advice on how to clean marks. Slight variations to the surface of genuine leather are expected as it is a natural material and not considered a manufacturing fault.
Should you wish to return a faulty item, please contact us with your:
- Full name
- Contact number and email address
- Order number
- Proof of purchase, this could be an email or electronic order confirmation. If you need help to locate this, please provide us with the name and contact of the person who bought the item for you.
- At least 3-4 high quality photos showing the issue from different angles, and a detailed description of your manufacturing fault. Please include a photo of the entire item so we are able to match your product to the proof of purchase.
To view our full warranty policy please click here.
SHIPPING
| Standard delivery to Australia & New Zealand |
FREE on orders over $100 $9AUD ($10NZD) on orders under $100 |
Australia Post |
| Express delivery to Australia & New Zealand |
$12AUD ($14NZD) on all orders |
Australia Post |
| Express delivery to United States |
FREE on orders over $100USD $30USD on orders below $100USD |
DHL Express |
| Express delivery to Canada |
FREE on orders over $100CAD $40CAD on orders below $100CAD |
DHL Express |
| Express delivery to United Kingdom |
FREE on orders over £100GBP £30GBP on orders below £100GPB |
DHL Express |
| Express delivery to Europe |
FREE on orders over €100EUR €30EUR on orders below €100EUR |
DHL Express |
| Express delivery to Singapore |
FREE on orders over $100SGD $46SGD on orders below $100SGD |
DHL Express |
| Other international destinations |
Shipping charges vary, please refer to the cost at checkout. |
Australia Post or DHL Express. Please refer to shipping options at checkout. |
ORDERS
Orders are processed and shipped on weekdays from our Sydney warehouse within 48 hours via Australia Post or DHL Express.
Please note: during peak selling periods, there may be delays in dispatch & delivery.
Shipping and tracking information will be emailed to you once your item has been dispatched. Should you have an enquiry on the whereabouts of your order and have already received your shipping confirmation, please contact Australia Post/DHL Express directly.
Alf the Label is not liable for lost or delayed shipments once the order has been shipped. Should your parcel be delayed please contact the postal provider and reference your tracking number. If a shipment is lost by Australia Post/DHL Express, you will receive a resolution from the postal provider. View Australia Post domestic delivery times and updates here.
For more information regarding our shipping policies, please refer to our Policies page.
IMPORT DUTIES
Import duties and taxes are included in the item price and shipping cost in Australia, New Zealand, United Kingdom, Europe, United States, Canada, and Singapore. Import duties and taxes are not included for countries outside of these, in which case, these charges are your responsibility and will be collected from you by the carrier. Duties and Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Alf the Label does not collect international taxes on behalf of customers, so the customer is responsible for all taxes or charges to import items into their country.
If an international client refuses a shipment from Alf The Label, the client is responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. These costs will come out of any potential refund you may receive due to the returned item.
Please note current international delivery disruptions and service updates.
RETURNS ELIGIBILITY
Full Priced Items
Items purchased at full price are eligible for a refund, or store credit (for Australian orders). The item returned must meet the following conditions:
• The return is processed by the customer within 30 days of receipt of order.
• The item is returned with proof of purchase.
• The item is returned in its original condition: unused, unwashed, tags attached, and in the protective dust bag.
• The item is not a gift voucher.
Return shipping costs are at the customers expense. No returns will be accepted after the 30 day window has passed. Please note we do not offer exchanges.
Once the item has been returned to us, our team will review the item to ensure it meets the condition for return. Refunds can only be processed back to the original method of payment, this includes gift cards.
Sale Items & Promotional Items
Items purchased during a sale / promotional period, or from the sale section, are not eligible for return, unless in the event the item is deemed faulty. We suggest you choose carefully when purchasing during a promotional period.
Perfectly Imperfect Items
Perfectly imperfect items are not eligible for return, refund or change of mind, unless the item is found to have a functional fault which was not outlined in the product description.